{"id":52,"date":"2026-09-07T18:59:49","date_gmt":"2026-09-07T18:59:49","guid":{"rendered":"https:\/\/nrgforms.com\/?page_id=52"},"modified":"2026-09-07T20:43:22","modified_gmt":"2026-09-07T20:43:22","slug":"support","status":"publish","type":"page","link":"https:\/\/nrgforms.com\/support\/","title":{"rendered":"Support"},"content":{"rendered":"<style>\n\n.nrg-page{--blue:#087af0;--orange:#ff9700;--ink:#0c1728;--muted:#5e6978;--soft:#f5f8fc;font-family:Inter,-apple-system,BlinkMacSystemFont,\"Segoe UI\",sans-serif;color:var(--ink);width:100vw;margin-left:calc(50% - 50vw)}.nrg-page *{box-sizing:border-box}.nrg-page-wrap{width:min(1040px,calc(100% - 40px));margin:auto}.nrg-page-hero{padding:78px 0;background:linear-gradient(135deg,#091321,#153055);color:#fff}.nrg-page-hero small{color:#77b9ff;text-transform:uppercase;font-weight:900;letter-spacing:.12em}.nrg-page-hero h1{color:#fff!important;font-size:clamp(40px,6vw,64px);line-height:1.05;letter-spacing:-.04em;margin:14px 0}.nrg-page-hero p{font-size:19px;line-height:1.65;color:#c8d5e5;max-width:760px}.nrg-content{padding:74px 0}.nrg-content h2{font-size:32px;margin:40px 0 12px}.nrg-content h2:first-child{margin-top:0}.nrg-content h3{font-size:21px;margin:28px 0 8px}.nrg-content p,.nrg-content li{color:var(--muted);font-size:17px;line-height:1.72}.nrg-content a{color:var(--blue)}.nrg-grid{display:grid;grid-template-columns:repeat(2,1fr);gap:20px;margin:30px 0}.nrg-box{border:1px solid #e1e8f0;border-radius:14px;padding:26px;background:#fff}.nrg-box h3{margin-top:0}.nrg-callout{background:#eaf4ff;border-left:4px solid var(--blue);padding:20px 24px;border-radius:8px;margin:28px 0}.nrg-steps{counter-reset:step;list-style:none;padding:0}.nrg-steps li{counter-increment:step;padding:18px 18px 18px 62px;position:relative;border-bottom:1px solid #e7ebf0}.nrg-steps li:before{content:counter(step);position:absolute;left:10px;top:16px;width:34px;height:34px;border-radius:50%;display:grid;place-items:center;background:var(--blue);color:#fff;font-weight:900}.nrg-price-table{width:100%;border-collapse:collapse;margin:28px 0}.nrg-price-table th,.nrg-price-table td{padding:16px;border-bottom:1px solid #e1e7ee;text-align:left}.nrg-price-table th{background:var(--soft)}.nrg-btn{display:inline-block;background:var(--orange);color:#111!important;padding:14px 22px;border-radius:8px;text-decoration:none!important;font-weight:850}.nrg-note{font-size:14px!important;color:#758091!important}.home .entry-hero,.page .entry-hero{display:none!important}.page #inner-wrap,.page .content-area,.page .site-main{margin:0!important;padding:0!important}.page .content-container{max-width:none!important;padding:0!important}.page .content-bg{background:transparent!important}\nbody.page:not(.home) .entry-content-wrap{padding-top:10px!important}\n@media(max-width:700px){.nrg-grid{grid-template-columns:1fr}.nrg-page-hero{padding:58px 0}.nrg-content{padding:52px 0}}\n\n\n.nrg-support{padding:0 0 90px;color:#22303d}.nrg-support-hero{padding:32px 0 48px;text-align:center}.nrg-support-hero p{max-width:680px;margin:14px auto 26px;color:#5b6672;font-size:1.12rem;line-height:1.7}.nrg-support-actions{display:flex;justify-content:center;gap:12px;flex-wrap:wrap}.nrg-support-button{display:inline-block;padding:13px 20px;border:0;border-radius:8px;background:#0877df;color:#fff!important;text-decoration:none;font-weight:700;cursor:pointer}.nrg-support-button.alt{background:#172331}.nrg-support-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:18px}.nrg-support-card{padding:25px;border:1px solid #dce3ea;border-radius:15px;background:#fff;box-shadow:0 9px 28px rgba(18,40,64,.06)}.nrg-support-card h2{margin:0 0 9px;font-size:1.25rem}.nrg-support-card p{min-height:78px;margin:0 0 18px;color:#65717d;line-height:1.6}.nrg-support-card a{font-weight:700}.nrg-modal-backdrop{position:fixed;inset:0;z-index:99999;display:none;align-items:center;justify-content:center;padding:20px;background:rgba(8,20,32,.72)}.nrg-modal-backdrop.is-open{display:flex}.nrg-modal{position:relative;width:min(560px,100%);padding:34px;border-radius:18px;background:#fff;box-shadow:0 24px 80px rgba(0,0,0,.3)}.nrg-modal h2{margin:0 36px 10px 0;font-size:1.7rem}.nrg-modal p{color:#5d6874;line-height:1.6}.nrg-modal-close{position:absolute;right:18px;top:15px;width:38px;height:38px;border:0;background:transparent;color:#33404c;font-size:27px;cursor:pointer}.nrg-modal label{display:block;margin:22px 0 8px;font-weight:700}.nrg-modal-row{display:flex;gap:10px}.nrg-modal input{flex:1;min-width:0;padding:13px 14px;border:1px solid #b7c2cc;border-radius:8px;font-size:16px}.nrg-modal button[type=submit]{padding:13px 18px;border:0;border-radius:8px;background:#0877df;color:#fff;font-weight:700;cursor:pointer}.nrg-modal button:disabled{opacity:.65}.nrg-modal-status{min-height:28px;margin:16px 0 0!important;color:#253746!important;font-weight:600}.nrg-modal-note{font-size:.84rem}.nrg-support-help{margin-top:42px;padding:30px;border-radius:16px;background:#eef7ff;text-align:center}.nrg-support-help h2{margin-top:0}@media(max-width:800px){.nrg-support-grid{grid-template-columns:1fr 1fr}}@media(max-width:560px){.nrg-support-grid{grid-template-columns:1fr}.nrg-modal-row{display:block}.nrg-modal button[type=submit]{width:100%;margin-top:10px}.nrg-support-card p{min-height:0}}\n\n<\/style><main class=\"nrg-page\"><section class=\"nrg-page-hero\"><div class=\"nrg-page-wrap\"><small>NRG Forms Support<\/small><h1>Support<\/h1><p>Answers, setup guides, troubleshooting, and direct help for NRG Forms customers.<\/p><\/div><\/section><section class=\"nrg-content\"><div class=\"nrg-page-wrap nrg-support\"><div class=\"nrg-support-actions\"><a class=\"nrg-support-button\" href=\"\/index.php\/documentation\/\">Browse documentation<\/a><button class=\"nrg-support-button alt nrg-open-recovery\" type=\"button\">Retrieve license key<\/button><\/div><section class=\"nrg-support-grid\">\n<article class=\"nrg-support-card\"><h2>Getting started<\/h2><p>Install NRG Forms, activate your license, build your first form, and add it to a page.<\/p><a href=\"\/index.php\/documentation\/#getting-started\">Start here \u2192<\/a><\/article>\n<article class=\"nrg-support-card\"><h2>Build and style forms<\/h2><p>Learn about fields, validation, ordering, column layouts, field tags, and responsive form design.<\/p><a href=\"\/index.php\/documentation\/#builder\">Builder documentation \u2192<\/a><\/article>\n<article class=\"nrg-support-card\"><h2>Email and confirmations<\/h2><p>Configure notification recipients, reply-to addresses, message tags, SMTP, and success actions.<\/p><a href=\"\/index.php\/documentation\/#notifications\">Delivery documentation \u2192<\/a><\/article>\n<article class=\"nrg-support-card\"><h2>Entries and uploads<\/h2><p>Review submissions, manage uploaded files, export entries, and follow sensible retention practices.<\/p><a href=\"\/index.php\/documentation\/#entries\">Entry documentation \u2192<\/a><\/article>\n<article class=\"nrg-support-card\"><h2>Add-ons and webhooks<\/h2><p>Connect Mailchimp, map audience fields, and configure multiple webhook feeds for a form.<\/p><a href=\"\/index.php\/documentation\/#integrations\">Integration documentation \u2192<\/a><\/article>\n<article class=\"nrg-support-card\"><h2>Licenses and updates<\/h2><p>Understand activation limits, development sites, renewals, transfers, expiration, and updates.<\/p><a href=\"\/index.php\/documentation\/#licenses\">License documentation \u2192<\/a><\/article>\n<\/section>\n<section class=\"nrg-support-help\"><h2>Still need help?<\/h2><p>Contact us with your WordPress, PHP, and NRG Forms versions plus clear steps to reproduce the issue. Never include passwords, API keys, license keys, or personal submission data.<\/p><a class=\"nrg-support-button\" href=\"\/index.php\/contact\/\">Contact support<\/a><\/section>\n<div class=\"nrg-modal-backdrop\" id=\"nrg-license-modal\" role=\"dialog\" aria-modal=\"true\" aria-labelledby=\"nrg-license-modal-title\">\n<div class=\"nrg-modal\"><button class=\"nrg-modal-close\" type=\"button\" aria-label=\"Close license recovery\">\u00d7<\/button><h2 id=\"nrg-license-modal-title\">Retrieve your license key<\/h2><p>Enter the email address used for your NRG Forms purchase.<\/p>\n<form id=\"nrg-modal-recovery-form\"><label for=\"nrg-modal-email\">Purchase email address<\/label><div class=\"nrg-modal-row\"><input id=\"nrg-modal-email\" name=\"email\" type=\"email\" autocomplete=\"email\" required placeholder=\"you@example.com\"><button type=\"submit\">Send key<\/button><\/div><p class=\"nrg-modal-status\" role=\"status\" aria-live=\"polite\"><\/p><\/form>\n<p class=\"nrg-modal-note\">For privacy, the same response is displayed whether or not a matching license exists.<\/p><\/div><\/div>\n<script>\n(function(){var modal=document.getElementById('nrg-license-modal'),openers=document.querySelectorAll('.nrg-open-recovery'),close=modal.querySelector('.nrg-modal-close'),form=document.getElementById('nrg-modal-recovery-form'),status=modal.querySelector('.nrg-modal-status'),submit=form.querySelector('button[type=submit]'),lastFocus;\nfunction openModal(){lastFocus=document.activeElement;modal.classList.add('is-open');document.body.style.overflow='hidden';setTimeout(function(){document.getElementById('nrg-modal-email').focus();},0)}\nfunction closeModal(){modal.classList.remove('is-open');document.body.style.overflow='';status.textContent='';form.reset();if(lastFocus)lastFocus.focus()}\nopeners.forEach(function(button){button.addEventListener('click',openModal)});close.addEventListener('click',closeModal);modal.addEventListener('click',function(e){if(e.target===modal)closeModal()});document.addEventListener('keydown',function(e){if(e.key==='Escape'&&modal.classList.contains('is-open'))closeModal()});\nform.addEventListener('submit',function(e){e.preventDefault();submit.disabled=true;status.textContent='Sending your request\u2026';fetch('https:\/\/licenses.nrgforms.com\/recover',{method:'POST',headers:{'Content-Type':'application\/x-www-form-urlencoded;charset=UTF-8'},body:new URLSearchParams(new FormData(form)).toString()}).then(function(r){if(!r.ok)throw new Error('request');return r.json()}).then(function(){status.textContent='Please check your email for your license key.';form.reset()}).catch(function(){status.textContent='We could not submit your request. Please try again in a few minutes.'}).finally(function(){submit.disabled=false})});\n}());\n<\/script><\/div><\/section><\/main>","protected":false},"excerpt":{"rendered":"<p>NRG Forms Support Support Answers, setup guides, troubleshooting, and direct help for NRG Forms customers. Browse documentationRetrieve license key Getting started Install NRG Forms, activate your license, build your first form, and add it to a page. Start here \u2192 Build and style forms Learn about fields, validation, ordering, column layouts, field tags, and responsive&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":""},"class_list":["post-52","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/nrgforms.com\/wp-json\/wp\/v2\/pages\/52","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/nrgforms.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/nrgforms.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/nrgforms.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/nrgforms.com\/wp-json\/wp\/v2\/comments?post=52"}],"version-history":[{"count":4,"href":"https:\/\/nrgforms.com\/wp-json\/wp\/v2\/pages\/52\/revisions"}],"predecessor-version":[{"id":83,"href":"https:\/\/nrgforms.com\/wp-json\/wp\/v2\/pages\/52\/revisions\/83"}],"wp:attachment":[{"href":"https:\/\/nrgforms.com\/wp-json\/wp\/v2\/media?parent=52"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}